Privacy Policy

1. What this policy covers

This policy explains what personal information we collect about visitors and customers of our Site, how and why we use it, when we share it, and the choices you have. It applies to the Site, our newsletters, directory listings, and any downloads or purchases we make available.

2. The information we collect

Information you provide

• Email and name when you subscribe to our newsletter, request a download (e.g., our Camping Checklist), enter a competition, or contact us.
• Content you submit (e.g., comments, reviews, or listing submissions).
• Billing details (only if we sell products or sponsored listings). Payment details are handled securely by our payment processor and never stored on our servers.

Information collected automatically

• Usage data such as IP address, device type, browser, operating system, pages viewed, referring/exit pages, and time stamps.
• Cookies and similar technologies for functionality, performance, analytics, and affiliate attribution.

Information from third parties

• Affiliate networks and booking partners may send us aggregated information about clicks, conversions, and commissions linked to our tracking IDs.
• Email and form providers supply delivery/engagement data.
• Advertising networks (if used) provide anonymised insights or identifiers.

3. How we use your information

• Provide and improve the Site and directory.
• Operate newsletters and send camping tips, gear recommendations, and updates.
• Run affiliate programs and track commissions.
• Process transactions and deliver digital products.
• Moderate user submissions and prevent spam or abuse.
• Comply with legal obligations and protect our rights.

We collect and use information as reasonably necessary for our functions and activities, with your consent (e.g., marketing emails), to perform a contract (e.g., fulfilling a purchase), and for legitimate interests such as running a safe, useful website.

4. Emails and marketing

If you opt in, we’ll send newsletters and occasional promotions. You can unsubscribe at any time using the link in our emails or by contacting hello@packandpitch.com.

5. Disclosures to third parties

We share information only as needed to operate the Site, comply with the law, or with your consent. These include:

• Website hosting, security, and analytics (Google Analytics).
• Email service providers for newsletters and contact forms.
• Affiliate and commerce partners such as Commission Factory, Amazon Associates (AU/NZ), Macpac, BCF, Kathmandu, and campsite/booking partners like Hipcamp, Pitchup, and Booking.com.
• Payment processors (if applicable).
• Professional advisers and authorities as required.

We never sell personal information.

6. Cookies

Our site uses cookies to remember preferences (like region or filters), track performance through Google Analytics, and manage affiliate links for correct commission attribution. You can disable cookies in your browser settings, though some site features may not work correctly.

7. Data retention

We retain personal information only as long as necessary for the purposes described, to meet legal obligations, or to resolve disputes. Newsletter data is kept until you unsubscribe or we clean inactive lists.

8. Children

Our Site is for general audiences. We do not knowingly collect information from children under 15 in Australia or 16 in New Zealand without parental consent.

9. International transfers

Your information may be processed in countries outside Australia or New Zealand (e.g., the US or EU) where our service providers are based. We take reasonable steps to ensure comparable protections under local laws.

10. Your rights

• Request access to personal information we hold.
• Request correction of inaccurate or incomplete information.
• Opt out of marketing communications.

To make a request, contact hello@packandpitch.com.

11. Security

We use secure methods like HTTPS, access controls, and regular updates to protect your data. However, no online service is 100% secure.

12. External links

Our site includes links to external websites (retailers, booking platforms, park authorities). We are not responsible for their privacy practices.

13. User content

If you submit reviews, photos, or listings, they may appear publicly. Do not upload content containing others’ personal data without permission.

14. Changes to this policy

We may update this policy periodically. The “Last updated” date will always show the latest version.

15. Contact us

For questions or concerns, contact: Pack & Pitch
Email: hello@packandpitch.com
Website: packandpitch.com

If unresolved, you can contact:

• Australia: Office of the Australian Information Commissioner (OAIC)
• New Zealand: Office of the Privacy Commissioner (OPC)